The first successful reincarnation of voice synthesis and recognition started a race of giants, startups, research labs. Voice products are the thing: voice analysis allows a colossal input to the Big Data, it allows to fingerprint people even more precisely than with face recognition, it allows to get feedback on products and services. Voice recognition empowers an entire new level of automation, Kenes Rakishev considers. His projects are in the race too. Mr. Rakishev is a venture capitalist and entrepreneur. He is always looking for new trends and projects.
The whole new application of the voice recognition can be found in extracting non-verbal information out of the stream, Kenes Rakishev supposes. Voice fingerprinting and identification is only a beginning. The new projects Kenes Rakishev works on are able to track emotions, guess intents and general satisfaction of the customers who used call-centers and support lines. This market is a gold for market specialists, and it will literary explode in the years to come.
The Voice Analytics market is expected to yield a higher profits in a foreseeable time. New invention and technologies are ripe for exploration and the cloud computing makes their application much easier than it was several years ago, Kenes Rakishev explains. The market is full of players but there is still a vast space for newcomers. Especially if they came with good math and AI background.
The market is highly-competitive, however it is always easy to gain market score in some of the new areas. As an example, the verbal data extraction is dominated by heavyweights, such as Amazon, Google and Apple, maybe some other. However non-verbal extraction is even more important as more and more data comes from the smartphones and corporate PBX systems. Guessing emotions, intent, personality beyond the words is always a hard task – with high rewards for those who will crack it, Kenes Rakishev tells reporter.
Different languages and cultural imprints make the task suitable for regional players. The ease of adoption, precision and all the extras will be a major factors in competition for the markets. This process will be prolonged and will end up in the major acquisitions by secondary owners in the consolidation phase of the market development, Mr. Kenes Rakishev predicts.