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British Airways apologises to delayed passengers

British Airways

British Airways has apologised to passengers facing delays after an IT glitch affected check-in desks.

Passengers complained of delays at check-in and at the baggage drop, and on the tarmac waiting for take-off.

The airline said passengers were able to check in at Heathrow and Gatwick Airports “although it is taking longer than usual”. It advised passengers to check in online.

“We are sorry for the delay to their journeys,” BA added.

There was further disruption for passengers at London City Airport on Tuesday after, police said, protesters “locked themselves together” on the runway.

BA encouraged customers affected by the IT problems to check in online before they reached the airport. It told customers that some flights had been cancelled on Monday “due to operational reasons” but that specialists were “working to resolve this issue”.
Image copyright Dana Al-Qatami

One passenger, Dana Al-Qatami, who was flying from Switzerland to London, was issued with a handwritten boarding pass on Tuesday morning.


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